FAQ’s

We process orders on weekdays only (Monday to Friday). On weekends and holidays, the process is paused and resumes the next business day.

Here’s how the process works:

1. You place a pending order.
2. Your order stays "on hold" until we confirm your payment. We manually move the order to “processing” once we receive the payment. This happens between 9 am and 1:30 pm PST (West Coast time).
3. The order is packed. If we receive your payment before 1:30 pm PST, your order will be shipped the same day, and you’ll get a tracking number by 4 pm PST. If your payment comes after 1:30 pm PST, your order will stay on hold and be processed the next business day.

There’s no need to worry! If your order says "on hold," it just means we’re waiting to confirm your payment. Please check these two things:

1. Time of your order: Did you place the order before or after 1:30 pm PST (West Coast time)?
2. Current time: Is it still within our processing window (9 am - 1:30 pm PST)?

No! If you used the correct email for your e-transfer (copied from our page), you're all set. You’ll get a confirmation through Interac when your payment is auto-deposited. There’s no need to contact us.

Send your payment as early as possible, preferably before 1:30 pm PST, to avoid any delays. Payments sent after this time will move your order to the next business day.

We use Canada Post Xpress shipping at no extra charge, and it’s the only service we offer. Please make sure your shipping address is correct, just as it appears on your regular mail.

Unfortunately, Canada Post doesn’t see delivery instructions like "Leave at front door" or "Place in the back." If you need special delivery arrangements, email us, and we’ll advise on how to list that information correctly.

For the best results, use addresses that are straightforward (like a P.O. Box or a clearly labeled home address).