FAQ’s

Thank you for your interest but right now we only ship within Canada.

Our warehouse team is available Monday - Friday. All orders placed after 1pm PST on Friday will be shipped for the next business day.

If you have any immediate queries, our live chat agents are always available. If an immediate reply is not provided, please expect one in 1-2 business days.

Here at Pacific Cannabis we don't have an order minimum! Any package, large or small will be shipped.

It may take up to 24 hours for Canada Post to update their system with the tracking
number. If after 24 hours the tracking still does not work, please email us at
[email protected]

We are very sorry to hear about your inconvenience! You can put a product request in our Customer Feedback form.

Oh no! If this occurs, please email [email protected] For more urgent matters please send a message through our live chat!

Once your order has been placed and you wish to edit or cancel BEFORE you have sent payment, please contact us at [email protected] or through the live chat.

After your order has been dropped at the Post Office, it is 1-2 days within the Lower Mainland and 3-5 elsewhere in Canada.

We are very sorry to hear about your inconvenience. We recommend checking with your local post office and your neighbours. For further support please contact [email protected] or through the live chat.

All orders over $150 are eligible for FREE SHIPPING.

Right now we only accept e-Transfer.

Please check this video guide on how to use e-Transfer:

Please allow our warehouse team some time to process your payment. Once your payment has been processed and your package is shipped you will receive a tracking number within your email.

Question not listed here?

We are always available on live chat or via email.
Please get in touch with us and a customer service representative will be happy to answer any queries you may have.

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